Returns and Exchanges:

  • If you are not completely satisfied with an item purchased at Costa Cufflinks Ltd, you can return it to us within fourteen (14) days of receipt of item(s) for an exchange or refund please follow the steps below.
  • All merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn and in a resalable condition.
  • Returned or exchanged items must be accompanied by the original invoice and all original packaging. No refund or exchange will be processed for items that are returned incomplete, damaged or soiled.
  • If you have any questions about the returns or exchange procedure, please do not hesitate to contact us at info@costacufflinks.co.uk

 

How to Return Merchandise

Making a Return by Mail

    • Please return the item(s) using the original shipping box and packing materials. together with a copy of your invoice, as well as the completed return form, specifying the return item and the return reason.
    • For your convenience, a return address label has been provided in your package.
    • The cost of the return is borne by the customer. You will be required to pay for your domestic return shipment to our UK-based returns processing centre (see address details below).
    • Simply affix the return label to your package and send it to the following address, using a transportation provider and delivery method of your choice:

Costa Cufflinks Returns

Unit 3, Buckie House

McSence Business Park

Sycamore Road

Dalkeith

EH22 5TA

United Kingdom

Phone: 0131 454 0227

  • For your own peace of mind, we suggest that you send the returned item via registered mail or any other means which can provide you with a proof of mailing and/or a tracking number. Costa Cufflinks Ltd cannot be liable for any item returns that are lost, misdirected or delivered late.
  • Original shipping charges are not refundable except for cancellations. In all other cases, we will reimburse shipping charges and return shipping charges for defective or incorrect items.
  • You shall receive an e-mail notification upon the completion of the returns process.

If you have questions about the returns/exchange process, please e-mail us at info@costacufflinks.co.uk

 

How to Exchange Merchandise

    • You can exchange an item purchased from Costa Cufflinks Ltd within 14 days of the receipt of your order items.
    • Please return the item(s) to us by following the returns procedure as outlined in the above returns section.
    • Please indicate on the return form the item to be exchanged, the reason for the exchange as well as the colour and the size of the new item requested. Please include the completed return form in the package with the returned item.
    • Availability of the requested replacement item cannot be guaranteed.
    • Your replacement order will be sent to you via Standard Delivery. Shipping charges for the replacement order will be borne by the customer.
    • You will receive an e-mail notification once the exchange process has been completed.

Refunds

      • We will refund you the original price paid for the return item, less any adjustments or credits that may have been subsequently issued (if any).
      • Please note that if you return an item without a receipt or an invoice, we will issue a credit for the last known value of the item.
      • All returns will be credited to the original purchaser's form of payment unless otherwise specified on the returns/exchanges form. The original purchaser's credit card account will be credited upon the processing of the returned item(s), and the credit should appear on the original purchaser's next bank statement.
      • You will receive an e-mail notification once the refund process has been completed.